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Excessive Lawn Debris and Pet Waste
Lawn debris can damage our equipment and takes time to clean up before we mow. Pet waste gets in the tires of the mowers and on the shoes of the crew. This then gets tracked all over your lawn and in the trailer and truck. In addition, pet waste can carry parasites and diseases that can spread to the children and pets of our other customers. We ask that you agree to clean up excessive lawn debris and pet waste before we arrive. If not, we may charge a $25 fee for the extra time and clean-up required.
Long or Overgrown Grass
If your lawn is overgrown (about 5-6 inches or so), we may charge an additional $50 overgrown grass fee. Excessively tall grass strains mowers require multiple passes and takes much longer to cut. If your lawn has extremely overgrown grass, we may have to contact you with a requote for the entire service. In those cases, getting the lawn back to a healthy height will require much more labor, and we want to make sure your lawn pro is compensated for the extra work.
Rain Delay
Saturday and Sunday are reserved for rain makeup days only. If we get 1 or 2 rainy or wet days in a week, we will resume our schedule on the next dry day. For example, if you are scheduled on Monday, and it rains that day and Tuesday is too wet to mow, we will arrive on Wednesday to service your lawn.
Note:
While we do our best to only mow when the ground is dry, this is unavoidable sometimes. Certain lawns hold water and when the mowers run over mud, they may cause ruts in the lawn. In order to maintain your lawn, we can't always avoid these wet spots. We are not liable for this damage. If you believe your lawn is too wet to mow, feel free to contact us and we can skip you that week, at no charge to you.
Billing & Payments
- ONE TIME SERVICES: Payment is due upon completion. For jobs over $200, we will require 50% before we begin. The other half will be automatically charged to the credit card on file or paid upon job completion.
- MOWING SERVICES: For automatic payments, a credit or debit card is required before service can begin. We typically use a Stripe account that is safe and secure. We will charge your account every Friday for the services we completed that week. For example, if we mow your lawn on Monday, you will be charged the following Friday at midnight.
- DECLINED PAYMENTS: Service will immediately be discontinued and a $35 fee will be added to the account.
- LATE PAYMENTS SCHEDULE:
- *8 Days Late- additional $25 late fee added to the invoice
- *30 Days Late- additional $25 added to the invoice and the collections process will begin. The invoice with all fees and costs incurred during the collections process will be the responsibility of the customer.
Important to Note:
We take no pleasure in charging late fees, however as a small business, unpaid invoices have a dramatic effect on our bottom line. Unfortunately, we have had our kindness taken advantage of, causing us to have to be incredibly strict with our payment policy. Thank you in advance for your understanding.
Our Address
P.O. Box 6029
Alexandria, LA 71307
Phone
318-229-2445
Support@AlexandriaLawn.com